Acceptable use

Version of 13 September 2026. Earlier versions are available on request.

This policy is part of the terms. It exists because Livery does two things that can be misused by someone who wants to: it publishes websites, and it researches businesses and their owners.

Contacting the businesses you find

The lead finder gives you names and phone numbers. What you may do with them is governed by the Danish Marketing Practices Act (markedsføringsloven § 10) and the ePrivacy rules, not by us. In short, and not as legal advice:

Calling a business to offer a website is generally permitted. Calling a natural person without prior consent generally is not, and a sole trader is a natural person — the distinction turns on whether you are calling a business line about a business matter.
Emailing or texting unsolicited marketing generally requires prior consent. Livery provides no bulk email tooling, and that is deliberate.
The Robinson list and any do-not-call registration must be respected. Check before you call.
Say who you are and why you are calling, at the start. Stop when asked to, and record that you were asked.

A fine under the Marketing Practices Act lands on the person who made the call. Livery shows you a business; it does not tell you to contact it, and cannot consent on your behalf.

What you must not publish

Content that is unlawful, defamatory, or infringes someone else’s copyright or trade mark — including photographs you do not have the right to use.
Claims about a business that are not true: certifications it does not hold, approvals it has not been given, reviews nobody wrote, prices it does not honour.
A site impersonating a business you do not represent, or built to divert that business’s customers.
Malware, phishing, or pages designed to harvest credentials.
Adult content, content directed at children, or anything requiring a licence or authorisation you do not hold.

Photographs

Stock images come with licences and those licences travel with the image. Livery records the provider, the licence and the creator on every picture it inserts, and shows them to you, so that a letter from a photographer can be answered with a fact. Do not remove that record, and do not upload images you have no right to publish. A photograph of an identifiable person needs their agreement as well as the photographer’s.

What you must not do to the platform

Reverse engineer, resell or redistribute the design systems. They are licensed for use on Livery.
Circumvent plan limits, share one account across separate businesses, or automate the interface to run the lead finder at a volume it is not offered at.
Probe, scan or overload the service, or any third-party service it talks to. Several of those are volunteer-run and free; abusing them costs everyone the feature.
Use the generator to mass-produce sites for businesses that have not asked for one and are not being told.

Reporting something

If a site hosted here is unlawful or infringes your rights, write to support@liveryhq.com with the address of the page, what is wrong with it, and how to reach you. We acknowledge within two business days.

We act under the EU Digital Services Act as a hosting provider: we do not monitor content in advance, and we act on notice. Decisions to remove content are explained to the customer, and they may reply — a takedown is not a trapdoor.

What happens if this is breached

Depending on severity: a warning, suspension of a site, suspension of the account, or termination. Where the law allows it we tell you first and give you a chance to fix it. Where a site is causing active harm — phishing, malware, impersonation — it comes down first and we discuss it afterwards.