Refund policy

Effective date: 6 September 2026. This policy applies to subscriptions purchased for Livery, operated by Lauridsen Software, Denmark. Paddle is the merchant of record for Livery subscriptions and processes payment, tax and refunds on our behalf.

Cancellation

You may cancel your Livery subscription at any time from your account or by contacting support@liveryhq.com. Cancellation takes effect at the end of the current paid billing period. You will not be charged for a new period after cancellation, and sites already created remain hosted in accordance with the applicable subscription terms.

When a refund may be available

We will assess refund requests fairly and in accordance with applicable law. A refund may be available where:

• you were charged more than once for the same billing period;
• you were charged after a valid cancellation was processed;
• a material technical failure prevented access to the paid service and we could not restore access within a reasonable time; or
• a refund is required by mandatory consumer law.

Unless required by law, unused time in a billing period is not refunded merely because an account was not used. Fees for a period that has already ended are not refundable solely because the subscription is later cancelled.

How to request a refund

Contact support@liveryhq.com with the account email, the relevant invoice or transaction reference, and a short description of the issue. Do not send card numbers or passwords. We may ask Paddle to verify the transaction before a decision is made.

Paddle may also be contacted through the receipt or payment-management link supplied with your transaction. Where Paddle is the seller of record, it may handle the refund directly under its own payment terms.

Decision and timing

We normally respond within 10 business days. If approved, the refund is sent to the original payment method. Your bank or card issuer controls how quickly the credit appears after it is issued.

Your legal rights

Nothing in this policy limits rights that cannot lawfully be excluded, including any mandatory rights available to consumers under Danish or other applicable law. If you have a complaint that we cannot resolve, contact support@liveryhq.com with the subject “Refund complaint”.